Frequently Asked Questions

Sampson VA Services provides virtual assistant support, admin and operations support, and business consultancy for growing businesses.

We don’t offer generic task-based help. Instead, we focus on structured, reliable support that reduces overwhelm, improves systems, and helps businesses grow sustainably, with implementation, not just advice.

Virtual assistant support focuses on doing, handling admin, operations, systems, and ongoing support.

Business consultancy focuses on clarity and direction, identifying what’s holding your business back, what needs fixing, and how to move forward strategically.

Many clients use both together, so strategy and implementation happen side by side rather than in isolation.

You may benefit from virtual assistant support if:

• You’re overwhelmed with admin or operations

• Tasks are piling up faster than you can manage

• You need reliable ongoing support

You may benefit from business consultancy if:

• Growth feels chaotic or stalled

• Everything still runs through you

• You’re unsure what to prioritise next

If you’re unsure, we’ll help you decide, there’s no pressure to choose the “bigger” option.

We work with growing businesses at different stages, including:

• Coaches and consultants

• Service-based businesses

• Agency owners

• Founders scaling beyond “doing everything themselves”

You don’t need to be at a specific turnover level, clarity and structure matter more than size.

Yes. Sampson VA Services is UK-based, and our support reflects UK business needs, expectations, and working styles.

This is particularly helpful for clients who value:

• Clear communication

• Consistent availability

• Understanding of UK business structures and processes

We do however also with work organisations outside of the UK and have a team that can work to your time zone if required.

We don’t focus on one-off task support.

Our services are designed around ongoing, structured support because that’s where real progress happens. Short-term support may be available in specific circumstances (such as busy periods or transitions), but always with clarity and boundaries.

We start with a discovery call to understand:

• Where your business is now

• What’s causing friction or overwhelm

• What support will genuinely help

From there, we recommend the right level of support, introduce systems where needed, and ensure everything is clearly documented and communicated before work begins.

You’ll have clear points of contact, with support structured around your needs. This is often a dedicated Virtual Assistant or Consultant.

Behind the scenes, we ensure continuity, oversight, and quality, so you’re not exposed to risk if someone is unavailable. This gives you the personal feel of dedicated support with the stability of an agency.

Yes, flexibility, clarity, and structure are central to how we work.

We support many neurodiverse business owners by:

• Creating clear processes

• Reducing cognitive overload

• Offering adaptable communication styles

• Removing unnecessary complexity

Support is always tailored, not one-size-fits-all.

We work with a wide range of tools, including:

• Project management platforms

• CRM systems

• Cloud-based admin and documentation tools

More importantly, we focus on systems before tools, choosing what actually fits your business rather than forcing software that adds friction.

If you currently use a tool or system that we are not familiar with, we will either learn it, or find someone who does know.

Once scope and support are agreed, onboarding is usually straightforward.

We prioritise:

• Clear expectations

• Proper setup

• Sustainable support (not rushed fixes)

This ensures you get value quickly without creating future problems.

That’s completely normal, especially for founders who’ve built their business themselves.

Our approach is designed to:

• Build trust gradually

• Maintain visibility

• Ensure you feel supported, not sidelined

You stay in control, just without carrying everything alone.

The first step is a no-obligation discovery call.

We’ll talk through where you are, what’s not working, and what support would genuinely help, even if that means pointing you elsewhere. You can book a call here.